Payments

 
What payment methods can I use? 

Currently, we accept the following payment methods: COD, Credit Card (Mastercard, Visa, American Express), Debit Card, Apple Pay, Google Pay. 

The payment of each order is carried out with absolute security by using a VISA and MASTERCARD credit card of any bank through the Security Certificate & SSL Technology (SSL Technology) protocol, the confirmation of which is carried out through the 3D Secure Network system of VISA and MASTERCARD. Also, the possibility of payment via secure Apple Pay or Google Pay transaction is given. 
 

 
Transactions over 1,994€ | BGN 3,900 can only be paid by bank means, i.e. either by debit/credit card, Apple Pay, Google Pay.  

*The charges for Cash on Delivery are not refundable in case of order return, regardless of the method used to process the return (money refund or credit voucher). 

Our Online Store has taken all necessary measures to ensure the security of transactions using your credit card. However, in the event of proven fraudulent use of your credit card, your charge may be cancelled upon your request to the bank that issued your credit card, which must investigate your complaint or complaint. For this reason, you are obliged, as soon as you become aware that this has happened, to inform the issuing Bank in order to cancel your card and to prevent its use by unauthorised persons. 

During the payment process, SARKKROM TRADING SRL has the right to carry out credit checks. Based on the results of credit checks we may adjust or reject an order and/or the selected payment method. In most cases we will offer you the option to choose another payment method. 

Your payment may have been rejected for multiple reasons:

1. The card may have expired. Make sure the card is still valid.
2. You may have reached your credit card limit. Contact your bank to ensure that you have not exceeded your allowed purchase limit.
3. You may have entered certain information incorrectly. Check that you have filled in all the required fields correctly.

If it is not one of the three reasons mentioned above, please contact your bank provider.